Customer Service

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY ACCESSING OR USING THIS WEB SITE OR MOBILE APPLICATION, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEB SITE OR MOBILE APPLICATION.

Shipping & Delivery

At this time, Rust911, Inc. ships merchandise only to locations within the continental United States and not to international locations. Nor does Rust911, Inc. ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Products are expected to ship within 2 business days, excluding weekends and holidays.

Privacy & Security

Rust911, Inc. use of personal information that you may submit to Rust911, Inc. through this Web site is governed by the Rust911, Inc. Privacy Policy. RUST911, INC. is very sensitive to the privacy of our visitors. Our Privacy Policy is designed to protect your personal information, while at the same time, giving you the opportunity to obtain information, products, and services. When you purchase products or sign-up to receive our newsletter, you will be providing us with personal information. Personal information includes your name, telephone number, address, and e-mail address, along with other information by which you can be personally identified. When you visit our site, we also collect usage information from you. This information is stored in log files. These log files are not shared with third parties. These files include the number and frequency of visitors to each Web page and the length of their stay. Web Site usage information also includes the domain names of browsers that visit our Web Site, time of day that the Web Site was visited and other non-personally identifiable information. Our Web site does not use cookies to store information. If you provide us with your e-mail address, you will be eligible to receive e-mails from us. You may subscribe or unsubscribe from our e-mail list at any time. We do not share or sell e-mail addresses. We collect personally identifiable information when you choose to sign up with us or purchase an item from us. We do not sell or rent out this information to third parties. We reserve the right to update this policy. Should the Privacy Policy change, the date and a short description of the change will be posted on this page. Links outside of our website are not covered by our privacy policies, refer to the main page of any outside links for their policies, etc.

Returns & Replacements

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Rust911, Inc. reserves the right to change its payment procedures at any time without prior notice to you. In the event that a product needs to be returned, we will refund the purchase price to you. Shipping charges may be refunded upon case review by our return department. Returns must have a RMA number prior to returning product back to us.

Ordering

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Rust911, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Rust911, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Rust911, Inc. and its subsidiaries.

Payment, Pricing & Promotions

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Rust911, Inc. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Rust911, Inc. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Rust911, Inc. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Rust911, Inc.. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Rust911, Inc. is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Rust911, Inc.. The inclusion of material on this server does not imply any endorsement by Rust911, Inc., which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Rust911, Inc. tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Limitation of Liability.

Rust911, Inc. WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, Rust911, Inc.’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THIS SITE.

Shipping Terms and Policies

We endeavor to process all orders for in stock items within 1-2 business day2. Our standard business hours are Monday through Friday 8 a.m. to 5 p.m. Eastern Standard Time. Standard shipping is typically via FedEx Home Delivery or USPS  and you should allow 3-7 business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice. 

All shipping charges are the responsibility of the customer. Shipping charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice, provided that if the actual shipping charge is more than the amount shown on your invoice, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order. 

All orders are shipped FOB Shipping Point. Title to products passes from Rust911, Inc. to you upon shipment, and we are not responsible for any shipping delays or problems once the product has been shipped.

Viewing Orders

Our product pictures and information are considered correct but can be changed anytime with out reason.   Please contact us if you have any questions.

Updating Account Information

Updating your account may be done online or if you have any problems, please contact us to expedite your requests.