Guarantee/Warranty
Customer Service
Questions about orders, shipping, returns, or products? We’re here to help—fast and straightforward.
Quick Help
Most common requestsFrequently Asked Questions
Tap to expandHow do I track my order?
Use the tracking link in your shipping confirmation email, or contact us with your order number.
What is your return policy?
Returns are accepted on new and unused items within the return window shown on our policy page.
My item arrived damaged—what now?
Please contact us within 48 hours with photos of the package and item.
How long does shipping take?
Delivery time depends on location and shipping method selected at checkout. We ship using UPS, FEDEX and once in a while USPS. Typically, USPS has not been a good reliable shipper so we avoid them when possible.
Contact Us
Response within 1 business dayGuarantee/Warranty:
We want our customers to feel safe when purchasing our products. This is why we go out of our way to ensure that if you dont like our products for any legitiment reason, we will make it right.
Rust911 will guarantee that our 16X Ultra Concentrated Rust Removers will perform as we state they will or we will happily refund the purchase price as well as the FedEx/USPS transporation charges, if any, added to your purchase price.
Price Match Guarantee:
We are confident that our Rust Remover products are the lowest on the internet, that we will match any legitimate competitor's product pricing as long as it is similar to ours. I.E. neutral pH, removes rust, water based. There are many chemicals out there that removes rust (i.e. Acids, caustics, simlar) on the market. Please call if you have any concerns about price.
Pricing matching does not include shipping.
Rust911, Inc. will reserve the right to limit quantities on a price match.
Price matching applies to any retailer that sells in a store or online.
Price match must be on similar unit quantities.
Thank you for considering our products.
As always, if you are in question about your project and the use of one of our products, please call us and we will advise on your particular application using our knowledgeable Chemical Engineers.