SHIPS  SAME OR NEXT BUSINESS DAY-- USE CODE "FAST"  FOR 5% DISCOUNT !!

Shipping & Returns

Customer Service

Customer Service

Questions about orders, shipping, returns, or products? We’re here to help—fast and straightforward.

Call us: 828-417-0025

Quick Help

Most common requests
Order Tracking Have your order number ready.
Returns & Exchanges Fast help with eligible returns.
Product Questions Compatibility & usage help.
Bulk / Business Orders Volume pricing available. Give us a call or email

Frequently Asked Questions

Tap to expand
How do I track my order?

Use the tracking link in your shipping confirmation email, or contact us with your order number.

What is your return policy?

Returns are accepted on new and unused items within the return window shown on our policy page.

My item arrived damaged—what now?

Please contact us within 48 hours with photos of the package and item.

How long does shipping take?

Delivery time depends on location and shipping method selected at checkout. We ship using UPS, FEDEX and once in a while USPS. Typically, USPS has not been a good reliable shipper so we avoid them when possible.

Contact Us

Response within 1 business day
.

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING


We presently only ship to USA, if you interested in shipping elsewhere, please call us.. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.