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Customer Service
Questions about orders, shipping, returns, or products? We’re here to help—fast and straightforward.
Quick Help
Most common requestsFrequently Asked Questions
Tap to expandHow do I track my order?
Use the tracking link in your shipping confirmation email, or contact us with your order number.
What is your return policy?
Returns are accepted on new and unused items within the return window shown on our policy page.
My item arrived damaged—what now?
Please contact us within 48 hours with photos of the package and item.
How long does shipping take?
Delivery time depends on location and shipping method selected at checkout. We ship using UPS, FEDEX and once in a while USPS. Typically, USPS has not been a good reliable shipper so we avoid them when possible.
Contact Us
Response within 1 business dayProduct and Safety Data Sheets (SDS) Sheets
MSDS's are required for business covered by OSHA
OSHA's website is www.osha.gov Keeping important information such as MSDS's in a readily accessible place located conveniently in your building can be extremely helpful if someone gets hurt or otherwise injured.
Also, you may be obligated to follow the Hazard Communication Program located at http://www.osha.gov/SLTC/hazardcommunications/index.html
Rust911 16x Rust Remover Concentrate, all sizes:
Rust911 Block and Radiator Cleaner, all sizes:
Rust911 Metal Shield 2009 Rust Preventative, all sizes:
Please feel free to send us an email at sds@rust911.com for more information about OSHA and your employees or if you have any Environmental & Safety Questions.