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Customer Service
Questions about orders, shipping, returns, or products? We’re here to help—fast and straightforward.
Call us: 828-417-0025
Quick Help
Most common requests
Order Tracking
Have your order number ready.
Returns & Exchanges
Fast help with eligible returns.
Product Questions
Compatibility & usage help.
Bulk / Business Orders
Volume pricing available. Give us a call or email
Frequently Asked Questions
Tap to expandHow do I track my order?
Use the tracking link in your shipping confirmation email, or contact us with your order number.
What is your return policy?
Returns are accepted on new and unused items within the return window shown on our policy page.
My item arrived damaged—what now?
Please contact us within 48 hours with photos of the package and item.
How long does shipping take?
Delivery time depends on location and shipping method selected at checkout. We ship using UPS, FEDEX and once in a while USPS. Typically, USPS has not been a good reliable shipper so we avoid them when possible.